Shipping policy

Thank you for choosing Freshmade Smart Mushrooms! We are committed to delivering your order accurately, in good condition, and on time. Please read our shipping policy below for details.

Order Processing Time:

  • All orders are processed within 1 business days (Monday - Friday, excluding holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

  • Processing times may be longer during peak seasons or promotional periods. We will notify you if there are any significant delays.

Shipping Rates & Delivery Estimates:

Shipping charges for your order will be calculated and displayed at checkout.

We offer the following shipping options:

  • Standard Shipping:

    • Estimated delivery time: [Number] - [Number] business days

    • Cost: [Calculated at checkout / Flat rate of $X.XX]

  • Expedited Shipping:

    • Estimated delivery time: [Number] - [Number] business days

    • Cost: [Calculated at checkout / Flat rate of $Y.YY]

  • International Shipping (if applicable):

    • Estimated delivery time: Varies by destination ([Number] - [Number] business days)

    • Cost: Calculated at checkout.

    • Note for International Orders: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Freshmade Smart Mushrooms is not responsible for these charges if they are applied and are your responsibility as the customer.

Free Shipping:

We offer free standard shipping on all domestic orders over $[Amount].

Shipment Confirmation & Order Tracking:

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within [Number] hours. You can track your order through the carrier's website using the provided tracking number.

Shipping Locations:

  • We currently ship to addresses within [List countries/regions you ship to, e.g., the United States, Canada, etc.].

  • We [do/do not] ship to P.O. Boxes.

Damaged or Lost Packages:

  • Damaged Items: If you receive your order and it is damaged, please contact us within [Number] days of receiving your order at [Your Email Address] or [Your Phone Number] with your order number and photos of the damaged product and packaging. We will work with you to resolve the issue promptly, which may include a replacement or refund. Please save all packaging materials and damaged goods before filing a claim.

  • Lost Packages: If you haven't received your order within [Number] business days of receiving your shipping confirmation email, please contact us at [Your Email Address] or [Your Phone Number] with your name and order number, and we will look into it for you. We will work with the carrier to locate your package. If the package is confirmed lost, we will arrange for a replacement or a full refund.

Incorrect Shipping Address:

It is the responsibility of the customer to provide an accurate shipping address at the time of purchase. Freshmade Smart Mushrooms is not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned to us due to an incorrect address, we will contact you to arrange for re-shipment at your expense or issue a refund for the product cost, less the original shipping fee.

Returns & Exchanges:

For information on returns and exchanges, please refer to our [Link to Your Return Policy].

Temperature Sensitive Shipping (If Applicable):

  • As our mushroom supplements are "Freshmade," some products may require special handling to maintain their quality, especially during warmer months or when shipping to warmer climates.

  • We [may/do not] use insulated packaging and/or cold packs for certain products or shipping destinations. This [may/will not] incur an additional handling fee, which will be specified at checkout.

  • We recommend monitoring your tracking information closely and retrieving your package promptly upon delivery, especially for temperature-sensitive items.

Changes to Shipping Policy:

Freshmade Smart Mushrooms reserves the right to modify this shipping policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Contact Us:

If you have any questions about our shipping policy, please contact us at:

  • Email:  info@freshmade.com

  • Phone:  (626) 788-2010

  • Address: 13915 Live Oak Ave, Irwindale, CA 91706